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FLAT RATE SHIPPING FEES | FREE DELIVERY ON ORDERS OVER $150

FAQ

  • Yes! We're thrilled to be partnered with the Ōtaki Golf Club. A large selection of our products are stocked in the pro shop. Visit the Ōtaki Golf Course today at 2 Old Coach Road North, Ōtaki.

  • Please review our Return Policy.

  • Please return your purchase via post (address below). We will inspect the goods to ensure they are in their original condition with all tags attached. 

    ATTN: Birdie
    102 Rahui Road
    Otaki
    Wellington, 5512

    Please include your invoice with a note attached so we can action your exchange promptly.

    We recommend sending the item/s back via tracked courier service.

  • As soon as we receive your return, we will process it within 72 hours. As soon as your return has been processed, you will receive an email notifying you that the exchange has been completed.

  • Unfortunately, at this stage, we do not offer international shipping. We are currently working on being able to provide our service to the rest of the world, so stay tuned! Tag us at @BirdieNZ on Instagram or Facebook and let us know where you want us to deliver to!

  • We’re sorry about this! Firstly check your junk inbox, if you still have not received a confirmation email, please email us at hello@birdie.nz to check we have the correct email address for you.

  • Not to worry! Check your junk or spam inbox first, and if you still have not received it, please email us at hello@birdie.nz and we will able to send this through to you.

  • If your order has not been dispatched, we can try our best to change the delivery address. Please email us at hello@birdie.nz to request a change to your address. Please provide us with your Web Order ID Number, and we will do our best to amend it. If your order is already with NZ Post, unfortunately, we will be unable to change it.

  • We are so sorry! Please let us know straight away, and we will remedy the situation as quickly as possible.

  • Oh no, we are sorry to hear about this! If you think your item is faulty, please contact us at hello@birdie.nz with photos of the fault and your order number. In most cases, items will need to be returned to us so the supplier can undergo an assessment of the product. Please allow up to 7 working days for this process.

  • We will always do our best to process your warranty claim as quickly as possible as we understand it is not ideal having a faulty item! We work hard with our suppliers to find the best solution for you, so please allow 7 weekdays for us to do so.

  • Please allow up to 5 working days for your refund to be processed. Once your refund has been processed, please allow 24-72 hours for the payment to clear into your account.

  • We accept all major debit and credit cards.

  • Oh no!  Check that your payment details (e.g. security number, expiry date, number) correctly match the details you have entered in our system. If it still does not work, we suggest contacting your card issuer as we, unfortunately, cannot see why your payment has been declined.

  • Your tracking link is the best place to check for an ETA as it will show you the latest status of your order. You will be emailed your tracking link via email once your order has been dispatched. If you have not received a tracking link, please email us at hello@birdie.nz.

  • We are proud to be partnered with NZ Post.

  • You can return items within 14 days of purchase, provided the product has not been used and is in brand-new condition with all original tags/packaging. You will be able to exchange it for something else or get a store credit. Any items purchased on sale are non-refundable.

  • Our customer service team will be in touch once your returned item/s have been delivered to us. Please send all returns to us via a tracked courier service so you can track the parcel from your end!

  • Please review our Birdiewear Care Guide

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