General Policy

If you're not 100% satisfied with your order, you may return it within 14 days of the purchase date for a full refund, exchange, or store credit, subject to the terms below.
 

Return Window

• Returns must be initiated within 14 days of your original purchase date.
   

Condition of Items
To be eligible for a return, items must be:

• In original condition

• Unused and unwashed

• With all original packaging and tags attached
   

No ‘Change of Mind’ Returns

As a small, independent business, we are unable to accept returns due to change of mind. We encourage you to read item descriptions carefully and reach out with any questions before placing your order—we’re happy to help!

How to Return

To start your return, please email us at hello@birdie.nz with:

• Your order number

• The reason for return

We’ll provide a return shipping label or instructions on how to return the item.

Refunds & Exchanges

Once we receive and inspect your returned item:

• We’ll process your refund to the original payment method, or

• Arrange an exchange or issue store credit (your choice!)

Please allow 3–5 business days for refunds to be processed.
Note: Exchanges are subject to product availability.

Exceptions
The following items cannot be returned:

• Returns initiated after 14 days

• Items that are damaged, worn, or not in original condition may not qualify for a full refund.
   

Return Shipping Costs
Customers are responsible for return shipping unless:

• The item arrived damaged or defective, or

• The return is due to our error
   

Questions?
We’re always here to help!
Email: hello@birdie.nz